6 May 2020
We are still picking up your phone messages
One dedicated member of staff, Gilly, has been going into the office every day to pick up any phone messages as we recognise that not everyone is able to email us.
Gilly then duly passes the messages on to the relevant member of staff so we are able to phone you back as soon as possible.
24 April 2020
Mediation still available
Mediation has moved online!
Along with many other organisations, our service is adapting to the lockdown situation. We are now successfully using technology, that is videoconferencing, to hold meetings, with Zoom being the preferred choice. All types of mediation including Family, Neighbourhood, Workplace and Intergenerational (Time 2 Talk) can be done in this way. All you need is a smartphone and an internet connection.
Please email us to enquire - firstname.lastname@example.org
3 April 2020
Phone Support Available
We are offering phone support for clients, both existing and new, who:
are in dispute with their neighbour (neighbourhood mediation)
contact Ali - email@example.com
are on the verge of family breakdown (mediation between parents and their children/teenagers)
contact Alison - firstname.lastname@example.org
31 March 2020
Email Contact Details
For all Family Mediation enquiries - email@example.com
For all Neighbourhood Mediation enquiries - firstname.lastname@example.org
For all Time 2 Talk (Intergenerational) Mediation enquiries - email@example.com
To contact the Manager - firstname.lastname@example.org
For Conflict Coaching enquiries - email@example.com
If non of the above contact - firstname.lastname@example.org
25 March 2020
Service Update - staff are working from home
Our office is now closed however staff are working from home. If you need to contact us please either leave a message on our answerphone by calling 01424 446808 (we retrieve messages regularly and aim to respond as quickly as possible) or email us on email@example.com
All our existing clients should now have been contacted.
Family Mediation will continue using videoconferencing apps such as Facetime and WhatsApp
20 March 2020
We are still 'open' !
We are still ‘open’ !
Whilst our office is closed to visitors, staff are still working. We are here to answer calls, book Mediation Information and Assessments Meetings (these will happen via videoconferencing) and to assist in whatever way we can.
If you are a referrer looking to refer a client to mediation - we are still taking referrals.
We will post regular updates here and also let you know if there are any changes to the above.
18 March 2020
Coronavirus - information regarding clients
As a Coronavirus precaution we will not be holding any face to face meetings with clients for the foreseeable future.
Intergenerational (Time 2 Talk) and Neighbourhood Clients
All of our cases have been temporarily suspended and we are in the process of advising all our clients. We are unsure when meetings will resume but will be in touch with our existing clients in approximately one months time.
Family (Divorce and Separation) Clients
All Mediation Information and Assessment Meetings (MIAMS) will be carried out using videoconferencing such as
Skype, WhatsApp, Facetime. This covers all our 3 venues - St Leonards-on-Sea, Eastbourne and Shoreham-by-Sea and is for all existing and new clients.
21 February 2020
Visit by MP for Hastings and Rye
We were very pleased to welcome Hastings and Rye’s new MP Sally-Ann Hart to the mediation office. Sally-Ann was keen to find out more about mediation and the services we offer.
Sally-Ann is pictured here with Nicola, Service Manager, and Alison, Deputy Manager.