Hastings and Rother Mediation
Neighbourhood Mediation

Problems with your neighbour?

Sometimes living near other people can be stressful. We all lead different lives and have different opinions about what’s acceptable. So what happens when these differences are causing you distress?


There are several options, including...

  1. Put up with it
  2. Complain about it
  3. Move away
  4. Try mediation
Problems with your neighbour?

What is neighbourhood mediation?

It’s a way of helping neighbours talk about problems and reach solutions that will work for everyone with the help of mediators who listen, support and guide them through the process.
Mediation is voluntary and agreements are not forced on people.

What types of disputes can mediation help with?

  • Noise
  • Parking
  • Boundaries
  • Trees/Hedges
  • Children's behaviour
  • Pets
  • Rubbish
  • Anti-social behaviour
  • Bonfires


How does neighbourhood mediation work?

Step 1- Find out more

Contact our service. Once someone has contacted us – whether it was you, your neighbour, your Housing Officer or another agency – we will arrange an information meeting with you. This gives you a chance to talk about your situation, find out about mediation and ask any questions you might have. It is designed to help you make an informed decision about whether or not you want to mediate. We will arrange a separate information meeting for your neighbour.

Step 2- Mediate

A mediation meeting between you & your neighbour with the mediators will be arranged at a neutral venue. You will both have the opportunity to voice your issues & concerns.
The mediators will assist you finding practical, realistic & workable solutions.  A written outcome summary will be produced by the mediators for everyone to sign at the end of the meeting

How long does it take?

Information meetings usually last up to an hour. Joint meetings usually take between one and two hours. One joint meeting is generally enough, but you can have another if there is more to discuss.

What will it cost me?

Mediation is mostly free for residents of Hastings and Rother, however there are certain circumstances when there may be charges, please phone for more information.

Where does it take place?

The information meeting will usually take place in your home and the joint meeting usually take place at our office. It is possible to arrange alternative venues.

What do I do now?

To find out more please contact us


Mediation is confidential, voluntary, impartial and independent (our service is independent from local councils, police or housing associations).


Understanding Community Mediation


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  • “Since your involvement the situation has all but disappeared. We are delighted and are truly able to enjoy our home. Wish we’d come to you five years ago! Thank you so much “– Mr and Mrs T